Privacy policy.

Overview

This policy explains what information Cardinal House — operated by Mountain Lake Property Group, LLC, 8735 Dunwoody Place, Ste N, Atlanta, GA 30350, USA (referred to here as "we," "us," and "our") — collects when you visit visitcardinalhouse.com or interact with our forms and emails, how we use that information, and the choices you have. The cabin is a privately owned short-term rental in Blue Ridge, Georgia.

Information you give us

We collect what you voluntarily provide through forms on this site — primarily the Cardinal Club signup:

• First and last name
• Email address
• ZIP or postal code (where you are traveling from)
• Whether you have stayed at the cabin before
• Anything you write in a message, feedback, or accessibility report you send us

We do not collect payment information on this site. All reservations and payments are handled by the booking channel you choose (Casago, VRBO, or Airbnb) on their own platforms under their own privacy policies.

Information collected automatically

To keep the site working well we log a small amount of non-identifying technical data:

• Interaction analytics — anonymous events such as which outbound links, filters, and map controls are used, so we can improve the experience. These records do not include your name, email, or IP address.
• Performance metrics — page load timings and Core Web Vitals (LCP, CLS, INP) sampled from real visits, used to catch slow pages.
• Server request logs — our hosting provider keeps short-lived request logs (IP address, user agent, timestamp) for security, abuse prevention, and troubleshooting.

We do not set advertising cookies or share data with ad networks. Your accessibility preferences (text size, contrast, motion) are stored only in your own browser via localStorage and never sent to us.

How we use it

• Send Cardinal Club members their discount code and marketing emails about the cabin — open dates, seasonal timing, offers, and local events. Every one includes a one-click unsubscribe.
• Respond to questions, feedback, and support requests.
• Understand which pages, links, and features are actually helpful, so we can improve them.
• Keep the site secure and diagnose bugs and performance issues.
• Comply with legal obligations when required.

Third-party services we use

We rely on a small number of vendors to run the site. Each one handles data under its own privacy policy:

• Lovable Cloud — hosts the site, database, and serverless functions where your Cardinal Club signup is stored.
• Google Maps & Places — powers the Area Guide map. Google may set its own cookies and collect device and location signals when the map loads. See Google's privacy policy.
• Email delivery — welcome emails and route update notifications are sent through a transactional email provider on our behalf.
• Booking channels — Casago (formerly Vacasa), VRBO, and Airbnb host the actual reservation and payment. When you click "Check availability" you leave our site and their policies apply.

We do not sell, rent, or trade your personal information, and we do not share it with third parties for their marketing.

How long we keep it

Cardinal Club information is kept for as long as you want to stay on the list. Analytics and performance records are retained in aggregate for up to 24 months. You can ask us to delete your information at any time (see "Your rights" below), and we will remove it except where we are required to keep records for legal or tax reasons.

Your rights

Depending on where you live you may have the right to:

• Access the information we hold about you.
• Correct information that is wrong or out of date.
• Delete your information.
• Opt out of marketing emails at any time — every email includes an unsubscribe link, you can manage your choices on our email preferences page, and you can also reply and ask us to remove you.
• Ask us not to "sell" or "share" your information for cross-context advertising. We do not do either of these; the right is preserved for California, Virginia, Colorado, Connecticut, Utah, and other US state residents who ask.

To exercise any of these rights, email hello@visitcardinalhouse.com. We aim to respond within 30 days.

Text messages (SMS)

If you text us, or give us your mobile number and agree to be texted, we use it for conversational, stay-related messages — answering your question, confirming arrival details, or sharing property information for a booked stay. If you separately opt in to promotional texts, we may also send occasional offers, open dates, and Cardinal Club news. Consenting to texts is never a condition of booking. Message frequency varies, and message and data rates may apply. Reply STOP to opt out at any time, or HELP for assistance.

Mobile phone numbers and SMS consent are never sold, rented, or shared with third parties or affiliates for their own marketing purposes. A number is shared only with the messaging provider that delivers the message on our behalf. Full program details are on our text message terms page.

Children's privacy

This site is intended for adults planning travel. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us and we will delete it.

Security

Data is stored in our managed backend with transport encryption (HTTPS) and access controls (row-level security, least-privilege service roles). No online service can be 100% secure, but we work continuously to protect the information you share.

Changes to this policy

We may update this policy from time to time as the site or our practices change. The "Last updated" date at the top of this page will always reflect the most recent revision. Material changes will be highlighted here for a reasonable period after they take effect.

Contact

Questions about this policy or how your information is handled? Reach us at hello@visitcardinalhouse.com.

Mountain Lake Property Group, LLC · 8735 Dunwoody Place, Ste N, Atlanta, GA 30350, USA