An open door for every guest.

Our commitment

We target Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as a working standard and improve continuously. This site is app-owner maintained content, not an independent certification.

What's supported today

• Keyboard navigation across every page, with a "Skip to main content" link as the first focusable element.
• Screen-reader-friendly labels on icon-only buttons, form fields, and links that open in a new tab.
• An on-site preferences panel (the ♿ button, bottom-left) with:
  • Text size — Default, Large, Extra large.
  • Higher contrast for muted text and borders.
  • Reduce motion for animations and transitions.
  • Underline every link.
• We honor your operating system's Reduce motion and Increase contrast settings on first visit.
• A list-view alternative for our interactive map on the Area Guide — every place on the map is also reachable as plain text with distance, drive time, and directions.
• Keyboard shortcut Alt + A opens the accessibility preferences from anywhere on the site.

Known limitations

• The interactive map is provided by Google Maps and inherits its keyboard and screen-reader behavior. The list view is the equivalent text alternative.
• When you click "Check availability," you're handed off to a third-party booking site (VRBO, Airbnb, or Casago). Those sites have their own accessibility practices, which we don't control.
• We do not use a third-party accessibility "overlay" widget. Overlays are widely criticized by disability advocates and can interfere with assistive technology; we prefer to fix issues in the underlying markup instead.

Report an accessibility issue

If something isn't working for you — a form you can't complete, a page you can't read, a control you can't reach — please tell us. We aim to respond within 5 business days.

Reach us through the contacts on the Resources page. Include the page URL, what you were trying to do, and the assistive technology (if any) you were using — it helps us reproduce the problem quickly.

Ongoing work

Accessibility is not a one-time checkbox. We audit new pages and components as we ship them, run automated checks on the color palette and semantic structure, and revisit older pages on a rolling basis. This statement will be updated as that work progresses.